Last Updated: Aug, 2023
Thank you for visiting and shopping at smooth-3000.com. The following terms and conditions constitute our Shipping Policy.
Delivery Locations: We deliver to all locations across the UAE, including all seven emirates.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.
Dubai Delivery:
- Standard delivery time is 2-3 hours.
- Orders are delivered directly by our dedicated team.
Other Emirates:
- Same-day delivery is available for orders placed before 12 pm GST.
- Orders placed after 12 pm will be delivered the next day.
Delivery Restrictions:
- We only deliver to individuals who are 18 years of age or older.
- Proof of age may be required at the time of delivery.
Order Processing:
- All orders are processed within [insert hours] of being placed. Orders are not shipped or delivered on weekends or holidays.
Delivery Requirements: To ensure a smooth delivery, please provide the following information at checkout:
- Full Name
- Detailed delivery address (including city, street, building name, and apartment number)
- Contact number
- Any additional instructions to assist the delivery driver
Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email or SMS once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages: Smooth-3000 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Lost or Stolen Packages: Smooth-3000 is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Smooth-3000 will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Changes to Our Shipping Policy: We reserve the right to modify this shipping policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us: If you have any questions about this Shipping Policy, please contact us at:
info@smooth-3000.com
By using our site and placing an order, you consent to our Shipping Policy.